Privacy Policy
Last updated: April 2026
Information We Collect
We collect: your name, email address, phone number, and delivery address when you place an order or create an account; payment information processed securely via Razorpay (we do not store card or bank details); usage data such as pages visited and actions taken on our website; communication preferences if you subscribe to our newsletter.
How We Use Your Information
Your information is used to: process and deliver your orders; communicate order status updates via SMS and email; improve our products and website experience; send marketing communications (only with your consent); comply with legal obligations under Indian law, including the Digital Personal Data Protection Act 2023.
Data Sharing
We share your data only with: Razorpay for payment processing; logistics partners for delivery; SendGrid for transactional emails; and service providers who assist in operating our website, under strict data processing agreements. We do not sell your personal data to third parties.
Data Retention
Account and order data is retained for 7 years as required for tax and compliance purposes under Indian law. Marketing contact data is retained until you withdraw consent. You can request deletion of your data at any time (see Your Rights below).
Data Security
Your data is protected using industry-standard encryption (TLS 1.2+ for data in transit, AES-256 for data at rest). Access is restricted to authorised personnel only. In the event of a data breach that affects your rights, we will notify you and the relevant authorities within 72 hours as required by applicable law.
Your Rights
Under the Digital Personal Data Protection Act 2023, you have the right to: access a copy of your personal data; correct inaccuracies in your data; withdraw consent for marketing communications; request deletion of your account and data. To exercise any of these rights, email privacy@seafoodjoy.com.
Cookies
Our website uses cookies for: essential functionality (cart, session management); analytics (anonymised usage patterns); marketing (with your consent). You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect site functionality.
Contact
For privacy-related queries, contact our Data Protection Officer at privacy@seafoodjoy.com or write to: Seafood Joy, Mangalore, Karnataka, India. We respond to all privacy requests within 15 days.