Refund Policy

Last updated: April 2026

Eligibility for Refund

Refunds are available in the following cases: (1) The product arrives in a damaged, spoiled, or unusable condition due to a fault in our packaging or cold-chain; (2) The wrong product was delivered; (3) The order was cancelled before dispatch and payment was already processed; (4) The delivery was refused and the product returned successfully.

Not Eligible for Refund

Refunds are not available for: change of mind after delivery; orders where the product was accepted and stored correctly; orders where the quality concern arose due to improper storage after delivery (e.g., not refrigerating within the recommended time); partial use of the product.

How to Request a Refund

Contact us within 2 hours of delivery at hello@seafoodjoy.com with your order number and photos of the product. For urgent matters, call +91 98765 43210. We will review the request and respond within 4 hours. Do not discard the product or packaging until the refund is approved.

Refund Timeline

Once approved, refunds are processed within 5–7 business days for UPI and bank transfers. Credit card refunds may take 7–10 business days to appear on your statement. Refunds are always credited to the original payment method.

Partial Refunds

In cases where only part of an order is unsatisfactory (e.g., one of two products was damaged), a partial refund for that item will be issued. The refund amount will reflect the price of the affected item only.

Refund on Cancellation

If you cancel before dispatch, the full order amount is refunded. Refunds for cancelled orders are processed within 3–5 business days. Razorpay transaction fees (up to 2% of the transaction amount) are non-refundable as these are charged by the payment processor.